Trust between citizens & institutions
The most important factors that will determine the effectiveness of the measures introduced by governments to contain COVID-19 is the degree of trust that exists between citizens, the state and private sector institutions; levels of social cohesion and the resilience of formal and informal social institutions. For instance, levels of trust will be tested or strengthened by the ability of an institution to convey information openly, the actions of the public sector during the delivery of services, the actions of security services when implementing states of emergencies and other social-distancing measures, as well as the responsiveness (e.g. no price fixing) of the private sector during the COVID-19 period.
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